Coronavirus (COVID-19) Information Updates
Last updated: 3 p.m. on September 23, 2022
The impact of the novel coronavirus (COVID-19) is changing every day. During COVID-19, WALKHERO is doing its best to continue to provide you with excellent service. Here are some of the effects some of these efforts may have on you, our valued client.
Delivery & Return
We are taking every measure to process orders, returns, and exchanges as quickly as possible. Usually, after your order is completed, we need 1 business day to process your order, and then 9-14 days to deliver your order. To reduce delays, we have three warehouses in the United States to serve you as quickly as possible. But our shipping partners are taking steps to protect their employees. They work very hard to minimize delays, but this results in longer shipping, processing, and delivery times.
We're so confident you'll love your shoes or insoles that we offer a full 180-day Love Them or a money-back guarantee. To get started, feel free to contact our customer service team for answers and solutions. Please note that during the COVID-19 pandemic, our customer service team is facing an unprecedented volume of inquiries. In addition, we will take a series of preventive measures to protect the health of our team members. As a result, some support services may be delayed, please be patient.