About Orders
What is the 180-DAY wear test?
The consideration period is up to 180 days (from the date of purchase), keep your comfy merchandise, or you can refund & exchange it for free if you are not completely satisfied.
Does WalkHero have any coupons or discounts?
You’ll receive limited-time coupons by email once or twice a week, the discount is up to 15%. Please make sure to enable the receipt of emails from cs@walkhero.com. Besides, Submit Reviews online after purchase for discounts varying from 25% to 35%.
How to choose the right size?
Start with the size you have the most of in your closet, and pick your WALKHERO Shoes from there. Keep in mind we offer a detailed size guide on product pages to indicate when a style runs larger or smaller than standard.
Shipping Policy
How can I track my orders?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
How long will it take to receive my order?
We have three warehouses in the United States. After your order is completed, We need 1-2 working days to ship the goods for you, and then takes 7-10 days to deliver your ordered products. The delivery time also depends on your location. Please confirm receipt within 1-3 weeks.
Do you offer International shipping?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Product INFO
WHAT IS ARCH SUPPORT IN WALKHERO SHOES?
Arch support provides proper support for the bottom of the foot to reduce or even eliminate pain. Based on extensive data collection and human anatomical expertise, premium arch support is engineered into every pair of WalkHero shoes. Guarantee superior comfort and light-wearing experiences for people suffering from Flat Feet, Plantar Fasciitis, Heel Pain, Heel Spur, etc.
HOW CAN I MAKE SURE I NEED A PAIR OF ARCH SUPPORT SHOES?
Normally, our arch-support shoes include two functions - foot pain relief and prevention. That’s to say, supportive shoes can be your necessary choice whether you have foot disorders and have a loss of proper arch function, or you simply want to prevent potential foot problems.
HOW TO CARE FOR MY SHOES?
By a simple way, you can clean the outside of shoes with a soaked cloth or brush, the insole is removable and machine washable. But Attention! Don’t use machine wash for the whole shoe. Follow the detailed Care Guide step by step if you need it.
ARE THERE ANY REPLACEMENT INSOLES SELLING?
Yes, there are also several Orthotic Insoles with arch support selling on the WALKHERO Website. You can find them in the top or tail navigation and purchase them for convenient replacement as your wish.
Privacy Protection
HOW DO I ENSURE MY PRIVACY?
There is a privacy policy you can learn more about. It describes our procedures on the collection, use, and disclosure of your information when you use the service, meanwhile telling you about your privacy rights and how the law protects you.
IS MY CREDIT CARD SAFE?
All financial transactions on our website use class-leading, 256-bit SSL Technology to ensure your privacy and security. Our system immediately and securely encrypts your credit card information when you submit it.
Exchanges & Returns
WHAT IS YOUR RETURN & EXCHANGE POLICY?
If you are not completely satisfied with your WalkHero.com order, you can return or exchange your merchandise for free within 180 days from the date of purchase. To minimize your losses, we will offer a shipping subsidy fee.
We’ll deal with any issues about merchandise orders, but not refund man-made damaged shoes. Welcome to email us, we’re glad to serve for you.
HOW DO I PROCESS A RETURN OR EXCHANGE?
There is a four-step tip you can refer to. It clearly illustrates how to process an exchange or return. Please carefully read it before you begin to apply.
HOW LONG DOES IT TAKE TO GET MY REFUND?
Within 5 days of receiving your returned shoes, we will process an exchange for you, or issue a refund according to your original payment.