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Frequently Asked Questions

How long will it take to receive my order?

Most Ground shipments typically arrive within 3-7 business days. We also don't offer overnight expedited. Please keep in mind, that estimated shipping times DO NOT include processing times. Most orders take 1-2 business days to process. Processing and shipments are based on business days only and DO NOT include holidays or weekends. Please refer to our Shipping Policy for more information.

You will receive an email confirmation as soon as your order ships and you can contact us to track your order.

What makes WalkHero shoes different from other brands?

1. Orthotic Arch supports you by aligning at the optimal position to properly balance your foot. WalkHero footwear provides unmatched support and improves how your body functions from the ground up.

2. WalkHero footwear proudly features a thick layer of slow recovery that customizes to your particular feet, for the ultimate footwear experience.

3. Anti-Microbial Technology is embedded in WalkHero footwear, it's easy to maintain a clean and healthy environment for your feet. Insoles help prevent the growth of bacteria and fungi and help keep your feet odor free.

Who can benefit from wearing WalkHero orthotics and why?

Any person with or without a foot problem can benefit from wearing Geckoman orthotics! It is estimated that over 70% of the population suffer from rolling inwards of the foot and fallen arches (i.e., excess pronation), which is the major contributing factor to foot problems. As we get older this problem often worsens.

How do I clean my shoes?

WalkHero shoes can be cleaned by hand-washing them with a damp cloth and mild detergent. For best results, clean your shoes immediately after exposure to mud or dirt. Allow shoes to air-dry at room temperature. It is important that you do not machine-wash or machine-dry your shoes.

How do I make an exchange?

Start a Return or Exchange here

Note: The goods must be returned to us through the label, otherwise we will not receive the goods.

What is the return policy?

We offer a 180-day trial period. You can return or exchange your shoes for free with no questions asked.

Please note that shoes, socks, undies & apparel must be unworn and undamaged in their original packaging within their return timeframe and all sock bundles and other accessories are final sales. Lastly, refunds must be requested in the same country as the original purchase.

How do I change or cancel my order?

Thank you very much for placing an order with us! We will ship the order within 12 hours after you place the order, and the order information cannot be changed after delivery. If you need to change or cancel the order, please send us an email (cs@ walkhero.com) or contact online customer service before shipping.

How long will it take me to make my return?

Please allow 1-3 weeks (including transit time) for the processing of your refund and check our Refund Policy to know more.

What payment methods do we support?

In order to make you satisfied, we support multiple payment methods and display the logo of supported payment methods in an obvious position on the webpage, such as VISA, PayPal, etc.

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